PO Box 158
220 S Main St.
Kennebec SD 57544
Toll Free 888-868-3390
Fax 605-869-2221


Avera cancer-information center reaching out to rural areas
Dr. Renee Schroeder is among the medical professionals and patients who appreciate the important information provided by the Avera Cancer Institute Navigation Center.
Schroeder is a family practice specialist in Chamberlain, S.D.  As a primary care physician in a mostly rural state, she was not familiar with all the providers and different treatment capabilities at various Avera Cancer Centers. She was uncertain of the next step to take to best help a patient she suspected had cancer. So, she contacted the Navigation Center in Sioux Falls.
“The navigation team was instrumental in promptly getting my patient into the right specialists’ offices and provided him with much-needed emotional and social support during that uncertain time,” Schroeder says. “In addition, the navigation nurse provided me with helpful suggestions on how to treat his significant anxiety that he had not disclosed to me. The nurse also kept me updated on how he was doing between his appointments with various specialists, which I greatly appreciated.”
Schroeder also took comfort in knowing that her patient could contact the Navigation Center himself at any time for information or support.
The Navigation Center, which opened March 1, 2016, is primarily an oncology call center. Although it’s based on the Avera campus in central Sioux Falls, it serves patients at all six of the Avera Cancer Institute’s regional centers, which are in the South Dakota communities of Aberdeen, Mitchell, Pierre, Sioux Falls and Yankton, and in Marshall, Minn.
The Navigation Center is funded philanthropically. Sioux Falls-based SDN Communications is a major corporate sponsor. SDN supports the Navigation Center because the business footprints of Avera and SDN member companies are similar.
SDN is a premier regional provider of broadband connectivity and related services for businesses and institutions. The company is owned by 17 independent phone companies that serve residents and businesses across South Dakota and parts of neighboring states with services such as Internet, phone and TV.
Supporting the Navigation Center is a good way to reach out and help customers and employees of SDN member companies, says Vernon Brown, vice president of marketing and community relations at SDN.
Jamie Arens, director of the Navigation Center, appreciates the support of SDN and its member companies. She wants to expand the reach and impact of the center across South Dakota.
The center’s services are free and available to patients, family members, friends, medical professionals and anyone else in Avera’s regional footprint, regardless of whether an Avera patient is involved. The nine-member staff at the center includes trained navigators who answer questions, assist with appointments and offer emotional support.
Arens and her staff take pride in the center’s first-year achievements. During its first 12 months of operation, the center addressed 511 barriers to healthcare. People from 165 zip codes called with questions about cancer, treatments, medical facilities, scheduling issues and other concerns.
Callers included 180 active cancer patients, 65 cancer survivors and 42 undiagnosed people. Other callers included caregivers, family members, friends, and medical and nonmedical professionals.
 “Looking back at the last year, I’m very proud,” Arens says. “I’m proud of Avera for being willing to do something different, to step out of the box and provide a service that affects all of our communities. I’m proud to be part of a service that helps so many people.”
Navigation services are available from 8 a.m. to 8 p.m. every business day. But the center can be reached by telephone 24 hours a day, seven days a week, by calling 605-322-3211 or 888-422-1410. Staff members follow up on late-night and off-day calls the following business day. Walk-in traffic is welcome at the Navigation Center’s office in Sioux Falls, but most of the help the center provides is by phone.
Jim Woster, who co-chairs the Avera Rural Cancer Advisory Board, says the Navigation Center provides an invaluable service. 
“The Avera Cancer Institute Navigation Center is a wonderful asset for healthcare in rural communities in our region. The opportunity for a cancer patient living in a rural community or on a farm or ranch to have immediate, 24/7 access to a cancer specialist is truly special,” Woster says.
For more information about the Navigation Center, see

Company Profile

Kennebec Telephone Company has been in operation since 1908.  The company is presently owned by the Rod and Donna Bowar family and Matt Collins.  Kennebec Telephone serves the two communities of Presho and Kennebec located in south central South Dakota.  The company has  over 775 access lines, provides Long Distance service, High Speed Internet (DataNet), Excavation, Electrical work, Cable TV, Local Telephone Service, Computer Repair, Auto and Welding Repair and Napa Store. Contact our office for more information on what we can do for you.  No job to big or small.

The business office is located on main street in Kennebec, South Dakota.  

Office Hours 8:00 a.m. to 5:00 p.m. Monday through Friday.  Business Office Phone (for billing and service related questions) 605-869-2220

After Hour Emergencies 605-869-2424
(This is a radio phone and may sound different than a normal connection.)

Our Mission 

Our mission is to provide the highest quality telecommunications and information services to our customers at an affordable price.  We will strive to offer prompt, friendly and dependable service along with the latest technology to attain the highest possible customer satisfaction.

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